I’m having issues with Google Classroom. How do I troubleshoot?

If you are getting one of the following errors when importing/updating Google Classroom rosters in Listenwise or when posting an assignment to Google Classroom, please follow the instructions below:

1. Log out of Listenwise

2. Remove Listenwise access from your Google account. Follow these steps or watch this video to guide you through the process:

• Click your Google Account icon in the top-right hand corner of your browser and click the Mange your Google Account button
• Click Security
• Scroll down to Third-party apps with account access on the right-hand side and click manage third-party access
• Find Listenwise and click Remove Access

3. Log into Listenwise again and try the task again.

If you continue to see the error message after following these steps, please reach out to our Support team via this form.